Ron <ron.clifford@peoplepc.com> amazed us all with the following in
news:6o0ot39p92lglh3tos6qmo1recqjs6vub7@4ax.com:

> On Fri, 14 Mar 2008 18:46:37 -0500, The Bob <nospam@bob.com> wrote:
>
>
>>>
>>> DREAM ON. Even their new CEO is glommy.
>
>>
>>>
>>> Sprint is handicapped with a 1900 Mhz Network, and as long as they
>>> use Convergsys software
>>

Why did you cut my repsonse here. Sprint isn't using COnvergys for the
great majority of their customers.

You cut it because you never could handle the truth, mindless troll.
>
>>
>>>to browbeat their CSRs into mandatory call handle
>>> time limits amd upsell quotas, they continue to have a 35% annual
>>> turn over in CSRs
>>
>>
>>Cite?
>
> http://www.dslreports.com/shownews/E...Sprints-Custom
> er-Service-Sucks-92076
>
> http://www.broadbandreports.com/show...n-Why-Sprints-
> Customer-Service-Sucks-92076
>
> http://consumerist.com/335987/whats-...stomer-service
> -well-tell-ya
>

No mention of 35% turnover in any of those articles/

>>
>>
>>> and continued lousy Customer Service, always worst rated
>>> in surveys by Conumers Reports, The Yankee Group, and JD Powers
>>> they CAN NOT TURN IT AROUND.
>>>
>