brian w edginton wrote...

> But not on terms the company doesn't find acceptable.
> I suspect you were looking for a deal the store wasn't offering.

Or that the sales assistant wasn't capable of brokering.

When I called Telstra a few weeks ago asking about the payout figures for
our two phones, the woman put me through to another department called
something along the lines of the "customer loyalty dept.". The woman there
said that she could waive all but the last month of one of our phone's
contracts but only if I signed up for a new phone there and then.

The problem with that was that for one we don't know what phone that we
want, or rather, what my wife wants - it's her phone. So we couldn't make
a decision there and then.

In any case, they could do whatever deal that they wanted if it meant that
I would be locked into a 36 month contract. From what I've read most
consumers shy away from deals where there are extended lockin contract
periods. So I would have thought that they might've jumped at the prospect
of locking existing or even new customers into such a deal. I'm assuming
that the shops get a cut of the revenue via commissions or whatever from
all sales and contracts that they make. So, as I said, I would have
thought that getting a 36mth contract for the sake of a hundred bux or so,
of what my contract is remaining would've been too good an offer to pass
up.

Like when I said to the guy, "fair enough. I'll let the contract run to
the end. Optus is introducing its 3G network so when the time comes I'll
see what it has to offer." And as I said earlier the guy merely shrugged
his shoulders.

Doesn't matter, really. I'll keep an eye out for some bargains. And who
knows what the manufacturers will be releasing in the next 6 months, and
what the telcos will be doing too, particularly when CDMA closes and
Optus's 3G network gets going.



--
First things first, but not necessarily in that order.