On Wed, 19 Mar 2008 07:01:45 +1100, Snapper wrote:

> brian w edginton wrote...
>
>> But not on terms the company doesn't find acceptable.
>> I suspect you were looking for a deal the store wasn't offering.
>
> Or that the sales assistant wasn't capable of brokering.
>
> When I called Telstra a few weeks ago asking about the payout figures for
> our two phones, the woman put me through to another department called
> something along the lines of the "customer loyalty dept.". The woman there
> said that she could waive all but the last month of one of our phone's
> contracts but only if I signed up for a new phone there and then.
>
> The problem with that was that for one we don't know what phone that we
> want, or rather, what my wife wants - it's her phone. So we couldn't make
> a decision there and then.

Why don't you call back, now that you know which handset you want?