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Old 03-20-2008, 10:24 AM
Mr JM
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Default Re: call on mute get disconnected after 2 min (a voipfone feature)

Use case:

Imagine for a second you are listening on a conference call... the speaker
is talking... your baby is crying/mum's moaning in the bedroom next door...
Sounds familiar to anyone?

Putting your own phone line on mute mean you can follow what is being said,
without enoying the other 72 other participants with your kitchen background
noise. Does not this make sense?

Thanks
JM

"Harry Stottle" <sorryspamdoesntwork@nospam.uk.co> wrote in message
news:RNpEj.16314$5i5.9223@newsfe6-gui.ntli.net...
>
> "Mr JM" <jmp@is.com> wrote in message
> news:oNidnYrxI_3DvX_anZ2dnUVZ8s-qnZ2d@pipex.net...
>> Gurus,
>>
>> When I put my phone on mute, I get disconnected aftrer 2 min.... Here is
>> the answer I got from voipfone support:
>>
>> "I'm a fraid a call left on mute will eventually disconnect as our system
>> detects no use and drops the line - after 2 minutes I believe. This is a
>> safety feature to prevent dead calls being charged for indefinately"
>>
>> I still believe this behaviour is wrong: If someone is talking on the
>> line and my phone is on mute: The line is not dead and I should not be
>> disconnected.
>>
>> Any thoughts on that?
>>

> How is someone talking on the line if the phone is on mute, who are they
> talking to?
> I would sooner have the automatic cut off than risk being charged for
> calls that are sometimes not terminated properly, perhaps you should
> consider 'music on hold' to keep the line open when on 'mute'.
>



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