The VoIP Advantage

Today, Voice over IP no is longer the new kid on the block. Enterprises and call centers are adopting it in waves. A recent report from Frost & Sullivan finds that there will be significant growth in the contact center applications market over the next few years, driven in part by an increasing trend among customers to move to IP-based technology.

One organization that has made the move successfully in its call center is Unison Health Plan, which operates government-sponsored managed healthcare plans in Ohio, Pennsylvania, South Carolina and Tennessee. Moving to an IP-based communication solution wasn’t just a nice-to-do for the fast-growing insurance provider — it was a technological necessity to meet business and compliance goals.
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