It was the Nextel Merger that killed them and the outsourcing of customer
support to clueless off-shore service centers. Customer service has been
their achillies heel. Their well designed network is their asset. They have
better connections and less dropped calls than ATT but their customer
service has killed them!


"Todd Allcock" <elecconnec@AmericaOnLine.com> wrote in message
news:fsvdgo$c1q$2@aioe.org...
> At 01 Apr 2008 22:05:32 -0700 SMS wrote:
>
>> I hope Sprint survives, but at this juncture they have one of the worst
>> networks (only T-Mobile is worse) and the worst selection of handsets.
>> This is what's causing their incredibly high churn, not customer service
>> problems.
>
> I disagree. Their network hasn't become worse in the last few years, and
> their handset selection has always been lackluster. Why has that suddenly
> caused churn to increase? It's the botched integration of theNextel
> merger
> that's messed them up.
>
>
>