On Sat, 12 Apr 2008 09:52:08 -0400, "tigercat"
<a1$markd3a1$@yahoo.com> you wrote:

>in any case, the moment you inform VZW that you're officially not renewing
>and joining AT&T or Cingular, they will vigoursly show their love for you
>and drag you back with incentives. it happened to me about 5 years ago when
>i was so pissed off at how i was treated at one of their stores (waiting to
>be helped for an hour because there was no order or system as to who was
>being helped, rude personnel and a store Rep that was unbelievably rude and
>could not care less if I cancelled), marched into AT&T and joined up. when
>i called VZW to terminate, they connected me to some other department where
>an exceptionally nice guy smooth talked me back to VZW. This was no easy
>feat as I was steaming mad, but he basically said that he'd do anything to
>get me back; so i gave him a list of 6 things i wanted (and never expected
>to get all of them) and he said no problem. he also wanted to know exactly
>what pissed me off, including the precise location of the store. AT&T was
>not pleased to see me back the next day to cancel my brief tenure with them.
>and the next time I dropped by the same VZW store that pissed me off they
>had instituted a new policy of having someone greet all customers entering
>the store and tracking the order of customers waiting to be helped (so we
>were effectively in queue).
>


...out of curiosity, what were your six conditions to return? I might
use that next month when my contract is up for renewal. :-)