>> After a visit to the US and taking up Telstra's "advice" that
>> international roaming was the way to go, when we got back we were
>> receiving bills 3 months later. All up it cost over $500 for the few
>> calls
>> that were made or received. Next time it will be pre-paid SIMs or a
>> couple
>> of "disposable" phones when we get there.
>>
> Take them to the Ombudsman due to inappropriate advice given, when they
> should have had knowledge/expertise to advise you of a reasonable course
> of action.

What inappropriate advice?