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Old 09-26-2005, 11:10 AM
Tim Clark
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Default Re: Dixons to launch Freevoice

In article <MPG.1da0dbb0c9533f19897cd@news.metronet.co.uk>,
Ad C <graphi47uk@y.a.h.o.o.co.uk> writes:
> In article <5jpbj11ua1h7u99dqp02t4m9f9fbph9ofa@4ax.com>,
> turtill@hotmail.com says...
>>
>> I always treat places like PC World & Dixons as if they were poison;-)

>
> If you know what you are loooking for, then you can get things at good
> prices.
> The main advantage is that you got someone to kick if something goes
> wrong.


Though if something does go wrong, it appears to be DSG's policy not to
do anything to until the very last stage of taking them to court. They
hope the customer will back away first. They provide store assistants
for those who like to vent their wrath on them, by kicking them, or
whatever - as long as it doesn't involve DSG handing back a single
penny. Rather than kicking the sales assistant, I advocate my approach:
set out in a letter a reasonable rememdy to the problem, then sue them
when they ignore it. (DSG = Dixons Stores Group who run outlets:
Dixons, Currys and PC World.)

The "poison" analogy is good. It has its uses; no reason to avoid it;
just take care when dealing with it.

--
Tim Clark

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