On Sun, 27 Apr 2008 18:45:10 +0000, Karl Q. wrote:

> I recently changed from Orange Pay Monthly to Orange PAYG. I wanted to
> switch to another network so I asked for my phone to be unlocked. They
> charged me £20 (added to my balance) and asked me to wait 14 days. After 16
> days I called to chase it up and apparently they won't issue the code
> until I've been with them for 3 months.
>
> Disgusted with their service I asked them to refund the money that I
> wouldn't have given them if they'd told me this from the start. They told
> me they would refund the £20 to my card. 6 hours later my balance is still
> £20 minus the 25p they charged me for called customer "services".
>
> Is there any magic wand I can waive that will make Orange refund me?

A second question is, is there a company with worse customer services than
Orange? I waited 30 minutes to get through to someone, at this time of the
day I'm OK with that.

But on getting through and explaining my problem he immediately asked if I
could be put on hold. A minute later and I'm listening to a constant
ringing tone. What's the chances that the agent just couldn't be arsed and
transferred me to some dead extension number?