In article <00uk03-i3n.ln1@basil.tcict.co.uk>,
Timothy.Clark@btinternet.com says...
>
> Though if something does go wrong, it appears to be DSG's policy not to
> do anything to until the very last stage of taking them to court. They
> hope the customer will back away first. They provide store assistants
> for those who like to vent their wrath on them, by kicking them, or
> whatever - as long as it doesn't involve DSG handing back a single
> penny. Rather than kicking the sales assistant, I advocate my approach:
> set out in a letter a reasonable rememdy to the problem, then sue them
> when they ignore it. (DSG = Dixons Stores Group who run outlets:
> Dixons, Currys and PC World.)
>
> The "poison" analogy is good. It has its uses; no reason to avoid it;
> just take care when dealing with it.
>


I must admit, I have never had any problems with getting refunds or an
exchange from Currys, Dixons or P.C world.

I had a video recorder from Currys, after 11 months that went wrong, not
a single problem, I swopped it for a different model and got a refund
of the difference in price.

The same with my Humax, that went wrong after 8 months, they did not
have the same model so refunded me my money.

I have had hard drives I got from PC world that went wrong, exchange or
refund, no problem.
Only last week, my mate got a motherboard, it failed just after a few
hours, so he got an exchange, the same thing happend and then he got a
refund.

Now Comet is a different thing, they are a pain the neck and trying to
get them to exchange or a refund is almost impossible. A pity really as
I liked Comet, but I vowed to the manager that I will never step foot in
there again.
He was not happy that I went outside in the car park and shouted at the
top of my voice that comet did not give a crap about customer service
and that the manager was an asshole.

He got his security out to us, but after I told them, that the land I
was on was public and they could not do a sodding thing, they went back
inside.