George Grapman wrote:
> Joe wrote:
>> http://home.comcast.net/~plutarch/attwireless.html
>
>
> I have a simple way of disputing bills:
>
> Always use a credit card. This puts more power in your hands.
>
> Waste little time with the front line people. Politely request a
> supervisor. If the supervisor refuses to help tell them that you plan to
> dispute the charge. Remind them that it takes a lot more work on their
> end than on yours. Tell them that when the company replies you will tell
> them you disputed it because ________was unwilling to help.
>
> Never accept "I can not do that". Tell them you believe they will not
> do it but you know that they can. If they disagree ask what they would
> do if their boss told them to do that.
>
> If all else fails get the companies main number, not the toll free
> customer service but corporate headquarters (yahoo finance usually has
> that under "profile"). Ask for the executive offices or the legal
> department. You will not get a CEO or senior v-p but you usually will
> get someone whose job includes keeping problems away from upper management.


P.S. Two things that often get their attention:

Consumer fraud.

Small Claims Court.