Snapper <snapper1@y7mail.com> wrote
> Horry wrote

>> When you dispute a charge on your credit card account,
>> the bank investigates. The same should apply (and does
>> apply, if you push the issue) to telcos and their "premium SMS".

> Isn't this the purpose of the TIO?

Nope, the TIO only has a role when the telco fucks up.

> There is also a mob that supposedly deals with issues arising from
> the likes of premium number services. I forget what it's called but
> when I was on dialup, I got attacked by a virus or trojan or whatever
> it was that installed a dialer on the PC that forced the modem to
> dial a 1900 number. I managed to pull the pin on the modem but
> not quick enough to cop a $5 charge. I managed to trace it to
> one particular mob and I wrote to the TIO and Telstra to lodge
> a complaint when the charge arrived on my next phone bill.

> TIO told me to talk to this mob that covers these types of
> services. I filled out all the info and sent it off. That was the
> last I ever heard of it. No refunds were forthcoming and in
> the end I couldn't be fucked chasing down a pissy $5 charge.

> But then, perhaps that's how these mobs make their dough.