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Old 05-21-2008, 10:07 PM
Michael
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Posts: n/a
Default Re: Premium content charges

>>> It's fairly stupid for Telstra not to keep those details. If the OP
>>
>> How on earth is any carrier actually able to keep those details?
>>
>> They can and do keep details of who you SMS, but they dont keep details
>> of
>> the content of the SMS

>
> Then the Telstra gets to (1) wear the cost of challenged premium
> SMSs; (2) recover from SOLMOB the cost of challenged premium SMSs; or (3)
> contact SOLMOB itself and obtain the information required to
> justify the premium SMS charges.


Or you can just avoid beating round the bush by the customer calling them
direct.

>>> didn't in fact sign up for the service, he's under no obligation to
>>> contact SOLMOB at all.

>>
>> And then there is the real world.
>>
>> You think 3rd party charging on all networks is illegal or legally
>> untenable?

>
> No. But if the customer challenges the charges, Telstra needs to be able
> to prove that the service was requested. It can do that by obtaining the


Which they can do by getting the customer to request the info from SOLMOB

>>>> There is a fuckwit born every minute
>>>
>>> Are you suggesting that people DO knowingly sign up for to receive
>>> fortune
>>> cookie quotations at $6.60 each, and are for that reason fuckwits?

>>
>> Yes

>
> Plainly, the OP doesn't fall into that category.


The OP *claims* not to fall into that category. How do you know it isnt a
son or daughter or someone else?

Used to remind me of when I knew colleagues who worked in a call centre.
Father swore black and blue that no one in the house made those calls to
1900 sex lines. Oh hang on, he will just check with his 14-year old son . .
.. then he'd get off the phone saying "ill sort it out in the family"

Just because the op physically didnt make the charge himself, doesnt mean
someone didnt with access to the service

> At worst, he accidentally signed up for the 'service' without
> realizing that he was doing so.


Which is fine. And if he wants further details he just needs to make a call
to SOLMOB. 25c call.



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