"Spokes" <spokesman123@hotmail.com> wrote in message
news:a88db319-e08b-47f0-86e5-0d1d16fa84d1@j1g2000prb.googlegroups.com...
On May 22, 8:05 am, "Michael" <mich...@yahoo.com> wrote:
> >> You think 3rd party charging on all networks is illegal or legally
> >> untenable?
>
> > Nope. Not as long as Telstra can fully explain everything that they
> > print
> > on their bills.
>
> Telstra can explain it, by supplying you with the ABN, name, and contact
> number of the company that supplied the charge. They might even be nice
> enough to put you through, if you ask nicely.
>
>Customers got sick and tired of the few or no replies when they left
>messages to call back.

I never had any trouble getting a $5 refund. This was when my request to
unsub wasnt actioned the first time.

Indeed they gave me $10 refund as a compensation

> the resolution process is very long.

its about one email