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Old 05-30-2008, 03:08 AM
rocxspam
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Default Re: Backup Assistant problems

Boogie Woogie wrote:
> I couldn't login to my Backup Assistant on the VZW website this afternoon
> and the online chat CSR said that BA-- which she kept calling backup
> "assistance" had been "redone" today and everyone needed to re-download and
> reinstall.
>
> What's that all about?
>
>

Mine got hosed over the Memorial Day weekend (traveled from NC to
Atlanta and back) along with Mobile Web 2.0 (both need data network
access). I got on the phone (landline ;-) with Vzw support, but the 1st
level could not get me going again (did several #22899 updates), so he
passed me on to level 2, and he had me re-install BA, but no-go until he
did several tweaks ("account settings" I think he said), and finally
both BA and MW started working again.

I was wondering if it was just me and/or my trip ...

Customer Service did the job eventually, so cannot complain about that,
but do wonder just how my settings got messed up to begin with - was it
"The Network"?? ;-)

FWIW,
ROC

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