"Janet Wilder" <kelliepoodle@yahoo.com> wrote in message
news:4842eb56$0$7296$c3e8da3@news.astraweb.com...
>I have been trying to get into my backup assistant on-line account for a
>few days and it won't take my password.
>
> I finally called today and got switched to tech support. They have been
> having a problem with it since 5/29. The tech guy wrote up a trouble
> ticket and he suggested that if more people reported the problem, the
> engineers would get at a solution faster.
>
> The trouble ticket he wrote up is #2259878.
>
> I politely suggest that anyone else having a problem logging into Backup
> Assistant call and make their problem known to VZW.
>
> BTW, I let the phone make the updates automatically but every few months I
> log in and print a hard copy of my numbers.
>
>
> --
> Janet Wilder
> Bad spelling. Bad punctuation
> Good Friends. Good Life

I tried to logon to Backup Assistant today. It would not accept my password.
Tech support said it had been down about two weeks, and they could not tell
me when it would be fixed. I was surprised at that answer. Verizon has
always been on the ball in fixing problems for me before. Something sure
changed. I would expect that kind of answer from AT&T. That is why I went
with Verizon. Charles Ranheim