Janet Wilder wrote:
> I got a phone call today from a very polite young man who Identified
> himself as the techie in charge of fixing the backup assistant glitch.
>
> He advised me that it had been fixed two days ago but was calling to
> make sure I could bet into BA via my computer. When I couldn't he told
> me to use my VZW "My Account" password that I had given the tech-dude
> when the ticket was written. That worked.
>
> The fix took less than a week from when they had written the ticket.
>
> They didn't have to call me, but they did.

Even VZW can have a few good people!