Before you jump down a poor reps throat, you might want to read the
conditions for activating roaming, directly from the Optus web site
Cut and pasted directly from the site

Is AutoRoamT active on my account?
AutoRoamT is not automatically activated on monthly-billed Mobile Plan
accounts. However, you may have been sent an SMS from Optus notifying you
that roaming has been enabled on your account. If you have not been notified
or are not sure whether Roaming is activated on your account, please call
Optus Customer Care on 1300 300 937 before you leave Australia.

Roaming activation usually requires a bond to be paid if you are requesting
roaming in the first 3 months of service, until you show a capacity to pay
your bills on time.



"Snapper" <snapper1@y7mail.com.invalid> wrote in message
news:dnjg841ju8db71nuipcpq2sg4rrg06c38q@yarwho.com ...
> My wife just called me from New York. She has spent the past 35hrs in
> transit,
> flights delayed or diverted because of storms and ATC issues. She was
> supposed
> to arrive at her destination 12hrs ago.
>
> Aside from the travelling issues what made it hardest was that her newly
> purchased N95i from Optus was supposed to have international roaming
> turned on.
> But it wasn't. She was unable to call the people that were meeting her at
> JFK to
> advise her of the delays. At one point they were stuck on the runway in
> SFO for
> an hour or two. Her phone wasn't working.
>
> In one airport, Newark, New Jersey it might've been, the damned thing
> wouldn't
> even connect to a free wifi hotspot. Sorry, it could connect but she could
> not
> browse. She was trying to send me an email so I could call Optus, put a
> rocket
> up their collective arses so they would turn roaming on. She then would've
> been
> able to call up to advise that she was late (which by then these people
> realised
> that anyway).
>
> According to the website it's automatically activated. But in this case
> this was
> not the case, as it were.
>
> Now, tomorrow I'm going to have to try and deal with these people and I'm
> expecting the runaround as I'm not the account holder. I might just
> bullshit and
> say that I'm her. The curry muncher at the other end probably won't notice
> the
> difference, anyway.
>
> I would prefer to take the bill (we got the first one the other day) into
> the
> local Optus store where she bought it from and deal with them face to
> face. But
> I work 12hrs and I can't get off til well after the store's closed.
>
> Anyway, that's my rant of the day over.
>