> You must be joking 9 till 4.30 Monday to Thursday 9 till 12.30 Friday
> and away until Monday morning and they just could not give a damn what
> happens to the service in between times .

Can you prove this statement, given your bias to Sipgate, statements
like this are taken with a pinch of salt

All businesses can improve, I don't believe any business sets out
deliberately to loose customers