| | Re: Damned shame. Sprint posts 3q'08 loss, customers flee
On 2008-11-09, Batista <firstname.lastname@example.org> wrote:
> I will use the Samsung Instinct as a tool to help explain why Sprint is
> doing so horrible.
Honestly, that's a bad example.
I got laughed at once, by a whole roomful of people, when I said Sprint's CS
was pretty good... this was a few years ago, pre-merger. But it used to be.
Uneven? Yes. My experiences between 2000 and 2004 were mostly quite positive,
but I know others had pretty bad experiences. However, at least SOME of us
had no problems with Sprint.
The major problem was the post-merger cost cutting, which moved Customer
Service offshore. And although I do customer support for a living and am
philisophically opposed to outsourcing the CSR's to Asia, I would have
probably been OK with the move had Sprint not chosen an organization that
employed dishonest, ignorant *******s that would say anything just to get
you off the phone.
It's not about the phones, for many people. Many people have the same
attitude that I do... my wife got me a new phone for my birthday and
apologized that it wasn't a BlackBerry (which was too expensive, since
we do not qualify for a discount from T-Mo right now). I said that's
OK, all I need is a phone. The iPhone is actually pretty cool, but I don't
need such a device or I might have gotten an HTC G-1 (T-Mo's "iPhone killer).
Steve Sobol, Victorville, California, USA
It's all fun and games until someone starts a bonfire in the living room.