"dippydoc" <dippydoc@OFFhotmail.co.uk> wrote in message
news:6rn35eF2elffU1@mid.individual.net...
>
> "Anti-Spam" <Anti@Spam.com> wrote in message
> news:s6ecl4dts3s0ej7d60d9e1jpqhrm17kcul@4ax.com...
>>I have a SPA3102 I bought 18 months ago and I am only just getting
>> round to using it. Problem arose when I was accessing the unit via
>> the
>> web page based set-up menu, something crashed out, now I cannot
>> access
>> the unit at all, not by web page nor IVR. I know the unit is alive
>> because if you leave the handset off the hook for long enough, it
>> sends out a tone. The unit was not locked to any VOIP company and I
>> did have it working briefly, when I first bought the unit.
>>
>> There is no reset button, as their infuriating web site help page
>> system keeps telling me to press. I tried contacting them, but that's
>> a waste of time, they never reply.
>>
>> I did read on a forum somewhere, that there is a software based
>> repair
>> tool for fixing this problem, but looks like it is a "in-house" bit
>> of
>> kit which is not generally available.
>>
>> Can anybody please help me, I chose this model as it does everything
>> I
>> want.
>>
>> Has anybody got access to this software repair tool?
>>
>> I am a competent electronics engineer, so if there is anyway to reset
>> the unit from the inside?
>>
>> Have they changed the design, if so does the latest ones come with a
>> reset button?
>>
>> Can somebody recommend an alternative make/model with the same spec?
>>
>> Mark in Spain.
>
> Have you tried dialling 877778 or 73738 ? If either of those work,
> you'll be prompted to press 1 to confirm or * to cancel a factory
> reset.
>



Er, not quite right.

Plug in a normal analogue phone and dial **** which will activate the
interactive voice response (IVR.)

Then enter 73738 and confirm with 1 for factory default reset.
Enter 877778 and confirm 1 for user facory default reset (whatever that
means.)

Go to www.linksys.com and search for SPA2000, then select the
appropriate FAQ which lists all of the IVR actions.



--
Woody

harrogate three at ntlworld dot com