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Old 06-26-2009, 09:38 PM
Petert
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Default Re: O2 Store took £10 for a top up without my permission

On Thu, 25 Jun 2009 20:34:38 -0700 (PDT), DWan <dazwan@gmail.com>
wrote:

>Just wanting some advice on something I've just become aware of.
>
>I bought an iPhone the other day from an O2 Store on PAYG. When I was
>in the store I discussed with the salesperson that I already have a
>contract, so I don't really need the PAYG SIM until the contract
>finishes in December.
>
>Just checking my receipts tonight and noticed that I was charged for a
>£10 top-up on my receipt when I bought the phone, this is on top of
>the value of the phone itself.
>
>I now have 2 problems:
>1) I was charged for something without my permission (can they argue
>that I paid, so I agreed to the sale?)
>2) The small print of the iPhone SIM is that I get 12 months free Web
>and WiFi from when the SIM is activated. Activation is done by topping
>up the SIM (so it was activated in the store without my permission)
>
>Has anyone else had this happen and if so is it easily resolved. I
>want the card to not be activated until Dec. as each month it is
>active and not used, it is effectively £10 wasted (that's how much O2
>say the Web&WiFi Bolt on will cost) so in total it will really cost me
>£60.



Sell the top-up on ebay
--
Cheers

Peter

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