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Old 07-02-2009, 06:58 PM
JL
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Default Re: MoneySavingExpert - pay to receive voicemail when roaming?

On 2 July, 18:41, Jon <s...@jonparker.plus.com> wrote:
> In article <7b3qtrF21pb0...@mid.individual.net>, j...@invalid.com says...
>
> > In the latest MSE e mail, there's a bit about roaming charges and that you
> > will get charged to *receive* voicemails and then again to listen to them.

>
> > I've never been charged to receive a voicemail on my Orange contract

>
> > Is he wrong, (which is unusual)?

>
> Worth explaining a bit about how voicemail works - basically it's a call
> divert. When you divert a call your handset pays for the diverted leg of
> the call, but when you're in the UK you don't get charged for diverting
> to voicemail.
>
> When you're abroad you do get charged for the diverted leg of the call,
> including if it gets diverted to voicemail. Hence a call coming out to
> you in France which you divert to voicemail will then go back to the UK,
> hence you are getting charged while that call is in progress and the
> person is leaving a voicemail message.
>
> If you actually want to listen to that message you make a call back your
> voicemail number, which is a UK number, so you pay again.
>
> The lesson here is disable your voicemail service before you leave the
> UK.
> --
> Regards
> Jon


Orange and Vodafone don't have the divert charge when abroad. Orange
have never as far as I know, and since Vodafone upgraded their
voicemail systems a year or so ago they too no longer charge.

As for the other networks you pay once for incoming to your handset
and once outgoing to voicemail for each call that diverts.

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