We have been trialling using Skype for our homeworkers who make a lot of
short calls.

It works reasonably well and the Skype toolbar which allows us to click on
any phone number displayed in Internet Explorer and automatically dial it is
invaluable. We would not want to lose this facility.

However the facilities to manage the accounts is very poor. For example,
whilst we can allocate money to a central account which then tops each
homeworker's individual account, once this money has gone out it cannot be
reclaimed. Also we wish to regularly download the call logs of each
homeworker, which means having to do this for each individual account.

Cost is important (all calls are to UK landlines). A monthly fee that
allowed unlimited calls might be cost effective.

I would welcome any suggestions.

Thanks,

Jon