Re: sipgate new user hassles Thus spaketh Mick:
> {{{{{Welcome}}}}} wrote:
>
>> Thus spaketh Mick:
>>> Jono wrote:
>>>
>>>> Mick was thinking very hard :
>>>>> Mick wrote:
>>>>>
>>>>>> Folks
>>>>>>
>>>>>> I have bought myself a Linksys SPA1001 ATA and have attached
>>>>>> it to the router.
>>>>>>
>>>>>> I disabled DHCP and assigned a static IP address as I have for
>>>>>> all my network items.
>>>>>>
>>>>>> I have followed the instructions on the SIPGATE pages about
>>>>>> various settings etc - but I have two main problems.
>>>>>>
>>>>>> 1). I get no dial tone and cannot dial out - and 2). In
>>>>>> trying to credit my SIPGATE account, I cannot work out how to
>>>>>> dial the 10200 to get the security code for the credit
>>>>>> routine. I assume this is from the phone - with no dial tone.
>>>>>>
>>>>>> Can someone please assist and offer some clues where it has
>>>>>> all gone wrong!
>>>>>>
>>>>>> Thanks.
>>>>>>
>>>>>> Mick
>>>>>
>>>>> Um ... I seem to have solved the dial tone issue - I found a
>>>>> setting that allowed calls to be made without registering - so
>>>>> that gave a dial tone to allow me to dial 10200 for the
>>>>> security code - but all I get is the number unavailable tone
>>>>> ....... and if I dial an external number I get the same tone
>>>>> (not surprising if I haven't any credit to make a call with).
>>>>>
>>>>> Incoming calls to my SIPGATE number are met with "the number
>>>>> you are calling is not available" but a message can be left -
>>>>> so - I assume that's also becuase I have no credit?
>>>>> Have I still missed something - or is the 10200 number genuinely
>>>>> unavailable?.... and can I not get incoming calls without
>>>>> credit?
>>>>>
>>>>> regards
>>>>>
>>>>> Mick
>>>>
>>>> You've not set something up correctly.
>>>>
>>>> Sipgate will only work if your ATA registers; Your ATA provides
>>>> you with dialtone, not Sipgate; Free numbers would be dialable,
>>>> regardless of credits.
>>>>
>>>> I would suggest you re-visit the instructions you followed.
>>>>
>>>> Which line have you got configured as your default line? Line 1
>>>> or or 2. Have you set Sipgate up on both?
>>>>
>>>> If you close your browser & then log back into your Sipgate
>>>> account, does the status show your device as online or offline?
>>>> (I suspect the latter)
>>>>
>>>> Are you dialling the appropriate hash or star to select your
>>>> Sipgate line?
>>>>
>>>> Have you set any Stun server up?
>>>
>>> Hi Jono
>>>
>>> Line 1 is my default with no select code. Registration is shown as
>>> failed.
>>>
>>> I cannot dial any outgoing number (even 0800) - though i do get a
>>> dial tone - and (always) an unobtainable tone in response.
>>
>> As you have set the device to allow calls without registering, you
>> will get a dial-tone, as it's the ATA generating the dial-tone, as
>> there is some setting somewhere not quite right, then as the ATA is
>> not registering you can't call out over Sipgate hence the
>> unobtainable tone.
>>
>>
>>
>>>
>>> my 'device' is shown as off line.
>>>
>>> Stun server is stun.sipgate.net:10000
>>>
>>> On the router I have opened ports 5060 (Sipgate SIP) / RTP 5004 /
>>> Stun 10000
>>>
>>>
>>> Mick
>
> Sorted!
>
> ALL it was - was that I need to put a # at the end of the number i'm
> dialling - simple as that.
>
> I managed to get the security code and then lodge some credit - and I
> can now dial out and get a connection.
>
> Why oh why do the instruction fail to mention this! ...... unless of
> course, it's a user defined setting that i have overlooked.
>
> if you don't need to dial the # after the number you are caling, what
> do you have in the dial plan - I show (*xx|xx.)
>
>
> Regards
>
> Mick
I use a Linksys PAP2 with the same dial plan at the moment, I don't have
to press #, I can do to speed things up a little.
How have you got on with the regionalisation side of things? |