Yesterday, which was Friday, October 7, 2011, I visited the store of
T-
Mobile-8152 located at 3410 Broadway, New York, NY 10031-7400. The
store’s phone number is 212-281-8017, and the store license is
#1340406. I visited between 3:00 PM and 5:00 PM Eastern Time. There
was an employee there who helped me, a Hispanic male in his early to
mid-twenties, with a Sales Rep number of 2448545. He provided me
with
extremely poor customer service. First, he completely ignored me in
the store for several minutes when I was looking directly at him to
see if he can help me. When he finally decided to help me, he barely
talked to me to explain things. I asked one question five times, and
he finally responded by yelling at me. Then when I asked him another
a question, he ignored me again and started to joke in Spanish with
his co-workers for the next five minutes, not even making eye contact
with me. Also, when I asked him how long it would take to transfer
my
current phone number over to T-Mobile, he said it would be 24 hours.
I asked then if it will be done by tomorrow, Saturday , October 8,
2011, at exactly 24 hours from now, and he said yes. He lied when he
said this: when I checked the T-Mobile website later that day, the
website said the transfer takes two business days or less. So in
reality, it would have been done Monday, Tuesday, or Wednesday.
Perhaps he lied to me because he wanted to make a commission off of
me, or he wanted credit for the sale. Another question I asked him
was if T-Mobile had an unlimited Web service. He ignorantly said no,
but according to the T-Mobile website, we can get unlimited Web
access
under the $50 or $70 a month prepaid service.

This associate did not even thank me after I made a purchase. He
treated me as if I was not even human, but instead a cockroach that
crawled in from under the door. With this type of treatment, I am
considering going with Verizon instead.

Sincerely,

A T-Mobile Customer

P.S. It appears that T-Mobile’s online application personality test
is failing to screen out psychopaths.