They all definitely got their couple of demographics they go after
differently. The younger demo, definitely with the blingy phones. The
older demo, rate plans and reliability of service. It's great to have
an awesome phone loaded with cool features, but what good is it if you
can't make or hold onto a call in your home area or when you travel?
It amounts to really nice, shiny phone book if you have no reception,
that's what.

The customer service issue is a very big one too. It's basically hit
or miss, for the most part I've been lucky, but on that one day where I
get a real jerk, that frustrates me to no end...and the next time
anything goes wrong with my service whatsoever, I'm thinking of every
excuse in the book why I want a new service provider. Not to be
discriminatory, but it would also be nice if the rep you talk to on the
phone spoke decent English, and that's all I'll say about that.

In store reps? Well, from what I've seen they're robots and less than
knowledgable robots to say the least. There's nothing like taking a
number, just like the deli counter, and waiting in line for 20 minutes,
half an hour (and that's if you're lucky), only to deal with someone who
could care less about you. That's been my experience with in-store
reps, at just about any corporate cell phone place.

The other issue is ETFs, I believe the companies will be addressing
that issue differently in the future as well.


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dude222
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