View Single Post
  #8 (permalink)  
Old 09-26-2006, 03:29 PM
MinervaUK
Guest
 
Posts: n/a
Default Re: A story of porting from O2 to Vodafone...

Hi Bill,

I work for Vodafone and am sorry to hear of the difficulties you've
been having. If you still have problems I'd suggest you go to
www.vodafone.co.uk, select 'contact us' then 'email'. If you include
your relevant account details and type the short-code FIT135 in the
body of your email this code will automatically direct your question to
a member of our online email team who'll be able to chase this matter
up with Vodafone's porting department.

This way I hope our staff will finally be able to sort this out for
you. Again I'm sorry to hear that this has taken so long to sort out.

Bill wrote:
> Phoned up at 4pm, and spoke to porting dept. They said there was a
> problem, but within an hour they'd solved it.
>
> Now with Vodafone... for better or worse!
> Bill wrote:
> > At 3pm, the sim is still showing as unregistered.
> >
> > But one change, when phoning up the number... the message is now from
> > BT (I think).
> >
> > (after arpeggio of beeps) "The number you have dialled has not been
> > recognised, please check and try again"
> >
> > Perhaps the message the first time I dialled was from O2, and now it's
> > kind of a no man's land before going over to Vodafone.
> >
> > Simon Ough wrote:
> > > "Bill" <kkpb9055@tiscali.co.uk> wrote in message
> > > news:1159181544.648906.236930@e3g2000cwe.googlegro ups.com...
> > > > Still dead.
> > >
> > > Not surprised.
> > >
> > > > Does anyone have any insight on how the porting is undertaken?
> > >
> > > Yes.
> > >
> > > > I assumed that it was all automated and that at, I assumed midnight, it
> > > > just changes over - perhaps with minor delays of no more than 10 - 15
> > > > minutes.
> > >
> > > Ports happen between 11am and 4pm. There will be loss of service in the
> > > interim. Should be running by 4. It's not automated.
> > >
> > > Simon



Reply With Quote