On 2006-10-07 11:37:51 +0100, Michael Hoffman <cam.ac.uk@mh391.invalid> said:

> Marcus Fox wrote:
>> Recently signed up to an Orange contract and got my first bill. Was a lot
>> higher than I was expecting. Was expecting to get 500m and 500txt each
>> month.
>>
>> Turns out that their computers determined that my monthly billing date
>> started on 5/10 and from the time I signed up on 26/09 until 05/10 they'd
>> pro-rataed my minutes, leaving me with only 150 to use in that period. I
>> used 320 or so and was billed for the excess. 170 minutes cross network at
>> peak rate. If I had been aware that my minutes were being pro-rataed, I
>> wouldn't have used them. I have received no paperwork or verbal
>> communications from either the operator or the retailer regarding the
>> pro-rataing of minutes on this contract.
>>
>> Orange say it's up to the retailer (CPW) to inform me of this.


I'd have to agree. It's not Orange's fault that CPW or it's affiliates
sold you a phone and didn't explain how the first bill works.

In the O store in which I work, we specifically detail the first bill
and how you're charged at the point of connection to avoid this exact
situation!

Chris