I'm with you Val. This whole phone buying and insurance is a scam.
Phones cost too much retail and the discount you get from Verizon for a
two-year contract is totally too much work.

The deductible is $50 each time for the $4.99 a month "insurance" and
they will dump you if you use it twice within two years. If you have a
Motorola you can have them repair it for $75 no matter what is wrong
with it. No limit on the amount of times you need to fix it. Verizon
will not tell you this. When we asked Verizon at the store if you could
repair a brand new phone that had physical damage they said NO and that
we would have to buy a new phone at retail price. Flat out lie.

Here's the form:
http://direct.motorola.com/hellomoto...Repairform.asp

Make sure you call them first though as the process is not fast and you
need to make sure they know ahead of time that you will need
"out-of-warranty" service. That will speed things up.

See your manufacturer if not Motorola,

If you use your phone for heavy business use and can't be out of pocket
you need the "insurance" as that buys you the fast turnaround. I just
always save an old phone as a spare now so I can use the service option
and not get scammed by Verizon for the 5-buck a month.

Let's face it. Cell phones should be available for purchase at retail
prices that are really market driven and you should be able to go to
your nearest Best Buy and pick one up at a reasonable price any time you
want without a contract scam. Then you could negotiate for cheaper
cellular service prices because you weren't always stuck with two-year
contract or forced to pay the $175 cancel fee. They'd be more worried
that you would leave and their service would be better and pricing would
be even more favoring the consumer.



val75 wrote:
> Douglas C. Neidermeyer wrote:
>> "val75" <vadim75@yahoo.com> wrote in message
>> news:1161609270.574184.28820@h48g2000cwc.googlegro ups.com...
>>> I got a new phone from Verizon store with two years contract one week
>>> ago. Yesterday, I damaged my phone. I still can use it to male calls,
>>> but camera lens is cracked. Is anyway I can get free replacement for
>>> the damaged phone, since I have it only for one week?
>>>
>> If you have purchased all-risk insurance, no problem (less deductible, of
>> course).
>>
>> If not, why would you expect someone else to pay for your
>> carelessness/negligence?
>>
>> Doug
>
> Just because I am Verizon customer for last 12 years and $150 for the
> company worth less then a penny for my budget. But thank you for your
> reply.
> Val75
>