"Sprite" <sue.kitchen@ntlworld.com> wrote in message
news:4q6lg8Flgil6U1@individual.net...
>
> "MinervaUK" <vtest27@mail2web.com> wrote in message
> news:1161592534.268028.167800@f16g2000cwb.googlegr oups.com...
>> Hi,
>>
>> Just to clear up the difference between a cancellation letter and a PAC
>> request.
>>
>> If you want to cancel or switch over to pay as you talk on Vodafone
>> then 30 days notice is required. As Sprite says even if you make your
>> request 5 days before the end of a twelve month contract then you will
>> still be billed for an extra 25 days (the contract continues to role
>> after the agreed commitment ends unless action is taken, e.g.
>> cancellation, a port or an upgrade). To cancel Vodafone do require
>> written or faxed notice including a signature to be sent in to customer
>> services. They then put you in a cancellation diary 30 days from the
>> point of receiving the fax / letter. If you're still in your contract
>> commitment period you will receive a letter advising you of this, and
>> instructions of how to confirm that you accept the shortfall (if you
>> advise that you're willing to except the shortfall in your original
>> letter this will be actioned without a shortfall letter being sent)
>>
>> If you want to take your number to another network then you can request
>> a PAC from customer services. A PAC lasts for 30 days, in this time you
>> need to pass this on to your new provider, otherwise the code will
>> expire (it's always possible to request a new PAC at any time). When
>> the PAC is passed on to your new provider they use this to port the
>> number out of Vodafone. On the day the number leaves the network the
>> contract cancels and if you're still in commitment you'll also be
>> billed for the remainder of your contract as an early termination fee.
>>
>> If, for example, you sent in a cancellation letter, then request a PAC
>> on the 20th day (e.g. 10 days before you're set to cancel), Vodafone
>> will take you out of the termination diary. This is because you now
>> have a PAC and Vodafone wouldn't want to cancel the number in ten days
>> time before you've had the chance to use the PAC (in effect, losing
>> your number). If you then don't use the PAC but still want to cancel,
>> another 30 days notice would need to be requested.
>>
>> Hope this helps clear any confusion up. Any questions please let me
>> know.
>
> Out of interest, what if you decide to cancel 5 days before your 12 months
> are up, *and* take your number to a new network? Would you still pay for
> the extra 25 days (ie. 30 days notice for 'cancellation') or just the
> remaining 5?
>
> --
> Sue
>
The full 30 days.