I found when I got a Razr (NE2) on my primary line, but wanted activated on
my wifes family plan secondary line, I had to have it activated by calling
Vzw. Something about the initial EVDO upgrade that wasn't on the old
account for her number. Vzw did not charge me for the over the phone
activation since I tried to do it online. I think once you get them to
activate the EVDO phone, you can switch ESNs online. If you are upgrading
and use Mobile Web, make sure they setup the account for Mobile Web 2.0 or
you will have problems using the Razr to browse.

"matt" <matt1544@gmail.com> wrote in message
news:1161736064.790933.300500@m73g2000cwd.googlegr oups.com...
> So i just got a new NET V3m, and I want to swap it into the rotation in
> my family plan. In order to activate it, I had to assign it to the
> primary number, but that's not where I want it to stay. I want it to go
> to my other phone line.
>
> I had asked this question here earlier, and was assured that it'd be
> easy to do this online (swap numbers assigned to two handsets).
>
> I have tried to go to the activation screen on VZW.com, and select
> "Activate Existing or Replacement Equipment". I then enter one of the
> two phone numbers with the ESN from the opposite handset. (I've tried
> both the numeric and the hex ESN). Nothing seems to work. I just get
> this error: "Your request failed and cannot be completed online. Please
> contact Customer Service at 800-922-0204 to activate your equipment."
>
> Do I need to do anything to prep the phone to be swapped? Is there
> something I'm missing? The phones have been off during these attempts.
>
> thanks
> Matt
>