>
> "Having shown your email records to my manager she has agreed to
> cancel your account with no penalties attached, all I need you to do
> is return the hand set".
>
> Now the way I read the first email is returning the handset is not a
> requirement. I can also see nothing in my contract that states I need
> to do this (the contract appears to be for airtime only). They "need"
> me to return the handset. Does not state it is a requirement of
> canceling my contract (at least how I read it).

How can you translate the words "all I need you to do is to return the
handset" into you get a free phone?

Granted, you seem to have had an absolute mare with voda and do warrant the
contract been cancelled, no arguments there.

But, you are definatly taking the pee to expect to keep the phone.

Voda are prepared to re-instate your position before you had the contract to
the position you were before you signed. That position was you were not
contracted to pay them money for services and you were NOT in the posesion
of a shiney new phone.

Cut your losses and run.

Of course, you could ask for compensation in the form of a free phone for
all the troubles but dont hold your breath.

Steve