"PajaP" <pajap2@news-only.invalid> wrote in message
news:8fs4k2l67koe02oea47pvsjs4f0gvulnc6@4ax.com...
> On Fri, 27 Oct 2006 20:26:45 GMT, "Steve" <no@way.com> wrote:
>
>>>
>>> "Having shown your email records to my manager she has agreed to
>>> cancel your account with no penalties attached, all I need you to do
>>> is return the hand set".
>>>
>>> Now the way I read the first email is returning the handset is not a
>>> requirement. I can also see nothing in my contract that states I need
>>> to do this (the contract appears to be for airtime only). They "need"
>>> me to return the handset. Does not state it is a requirement of
>>> canceling my contract (at least how I read it).
>>
>>How can you translate the words "all I need you to do is to return the
>>handset" into you get a free phone?
>>
>
> Free? Maybe some more details.
> I don't see it as being a free phone (though as I have paid no money
> directly for it...).
> I have spent a total of over 4 hours on the phone to them. Nearly 100
> hundred emails. This has taken many hours of my free time.Time to me
> is money, if it ain't pleasure.
> On many occasions I also had to contact them as they were sending
> numerous spam (advert) emails to my phone on a daily basis. This was
> almost from immediately I first turned the phone on. Each time I
> contacted them they said they would stop sending them. Still they
> arrived. Again more of my free time lost.
> In the end I had to get them to change the number (which they did for
> free). They claim they do not understand how they were arriving on my
> phone. Their was nothing on their system that could be sending them.
> But they were all advertising Vodafone services. All from numbers that
> they admitted were from their systems.
> As a result of the number change I had to reprint all my stationary at
> my own expense. Not a great amount but enough for me to be pissed. I
> also had to let all my contacts know of my new phone number. Again
> eating into my free time (and expense as not covered by any
> free/inclusive text bundle at the time).
>
> I don't see the phone as being free. I see it as compensation.
> I also do not see the phone as being part of the contract.
> My contract was for the airtime. The deal I negotiated in the store
> should not come into it. The phone was separate. No contract involved.
> My contract with Vodafone does not mention the phone. Just airtime.

It is rocky ground I believe when you end up with a free phone from day one.
If I understand correctly, you were supposed to pay £150 but you managed to
get it for free? Since you never paid for the phone itself... well, it gets
a bit shady, I think. You don't have a sales contract for the phone
itself..

>
>>Granted, you seem to have had an absolute mare with voda and do warrant
>>the
>>contract been cancelled, no arguments there.
>>
>>But, you are definatly taking the pee to expect to keep the phone.
>>
>
> Maybe it could be interpreted that way. What if the £150 in store had
> not been refunded to me by the manager? Would they be deducting this
> off the £410? What about the money I have already paid them for shite
> service. Should this not come off the £410?
> Who knows? but somehow I doubt it.

Nothing in their T&Cs really says that you 'deserve' compensation for the
crappy service, with regard to what happened to you. Even then you did get
it - freebies and such (which, admittedly they consequently screwed up).

--
Sue