PajaP wrote:
> On Sat, 28 Oct 2006 11:21:02 +0100, "Sprite"
> <sue.kitchen@ntlworld.com> wrote:
>
>> How long has this saga been
>> going on? Why should Vodafone lose £410 to you?
>
> 6 months. Not had a correct bill yet.
> This they admit (after initially accusing me of lying about the
> contract terms).
> They do not lose £410. They sold me the phone for £150. They chose the
> price. The store manger waived this £150 at his discretion. They were
> expecting me to keep the contract for 18 months. They have admitted to
> messing up my account and have said they will end the contract early
> with no penalty. The way I see it they have no right to claim
> ownership of my phone. That is a penalty!

The phone costs £410. The retailer (including Vodafone stores) gets
paid a commission for selling you the contract. This commission is then
used to subsidise the handset. In this case, by reducing the handset
price by £260. The commission is based on you paying £30 (or whatever)
for 18 months.

You are correct - they have absolutely no right to claim ownership of
your phone. However, they do have the absolute right to enforce the
remaining 12 months of your contract.

You however have the right to cancel your contract by paying the
remaining months, or by accepting their offer of goodwill and handing
back the handset. It's an "either, or" decision - it's not pick and mix.


>> They admitted they were wrong by offering compensation in your contract and
>> allowing you to cancel early. There is no reason that they should lose any
>> rights to the phone, IMO.
>
> I have the store receipt that shows my ownership of the phone.
> When Vodafone can show me a contract the phone is theirs they can have
> it back.

As I said, it's yours, but they're not going to cancel the contract
early unless you return it. They're not legally required to cancel the
contract early, so it's your choice to voluntarily return the phone.

D