ajmerphull@gmail.com declared for all the world to hear...
> One Orange Customer Services rep stated that when you sign up, you
> actually have to state you want the FREE offer on the talk plan

That is not correct. During the connection process in a shop the
customer does not even speak to the connecting CSR.

> even
> though the talk plan states you receive the offer as part of the talk
> plan. Another stated that this was just human error and the Sales rep
> must have forgot to initiate the offer at registration.

This is what has happened.

> This is total and utter ********

No mate, it is not.

> because I tripled checked with the Sales rep in the
> Orange store that the Dolphin 35 package allows me the stated FREE
> offers when I was upgrading my Talk plan and continued to ask him
> during the time he was filling in the registration form and during the
> time he was waiting for the upgrade code from Orange.

But the chap in the Orange Shop cannot see what products the CSR is/is
not applying.

Some of the CSRs still forget to add the unlimited products onto the
account, it does not go on automatically. Human error.

> Orange are totally misleading customers

No they are not.
--
Regards
Jon