On Thu, 02 Nov 2006 06:20:59 GMT, John Navas
<spamfilter0@navasgroup.com> wrote in
<sv1jk2tvnbgal78l0d0qakojp9t7abl2hq@4ax.com>:

>On Fri, 20 Oct 2006 00:20:33 GMT, John Navas
><spamfilter0@navasgroup.com> wrote in
><ug5gj2dm3sco3cknbt9ajvg5faedhtjsla@4ax.com>:
>
>>On Thu, 19 Oct 2006 15:32:52 -0400, Plan9 <benzplan9@hotmail.com> wrote
>>in <wpQZg.406$X11.185@bignews7.bellsouth.net>:
>>
>>>Where I live it was 10/19/2006 12:51 PM, when John Navas wrote:
>>>> SUMMARY: With (BVRP Mobile/Motorola) Phone Tools 4, Restore of previous
>>>> Backup of Contacts fails consistently with Error trying to write to my
>>>> V551j phone. Likewise Sync from Outlook with all Contact items deleted
>>>> from my phone. Likewise trying to create and save a new Contact to my
>>>> phone with Phone Tools 4.
>>><<<< snip >>>>
>>>> Checked in BVRP Forums. Found this to be a known problem.
>>>> <http://www.bvrpforums.com/motorola/viewtopic.php?t=2225>
>>>> BVRP says, "it is being worked on". No information on when it might be
>>>> fixed.
>>>
>>>Yes, this is a pain in the royal tush for V551 owners. I too had to
>>>uninstall and back off to a previous version. BVRP are not very
>>>helpful. In fact they are not helpful at all. Besides saying they do
>>>not know when or if it ever will be fixed they point the finger of
>>>blame toward Motorola saying that's the way Motorola wanted MPT
>>>released. I have trouble believing that Motorola wanted a broken
>>>piece of software released. Especially with no warning that it does
>>>not support V551 when doing a live update. Does not give one warm
>>>fuzzy feelings about the company BVRP/Avanquest.
>>>
>>>> WORK-AROUND: Removed Phone Tools 4, and after reinstalling Phone Tools
>>>> 3.30, Restore (and Sync) work properly.
>>>
>>>In my case versions up to 4.04 work, but no higher version will work.
>>
>>Thanks for the tip! I've upgraded to 4.04, and it works for me too.

SPOKE TOO SOON: With more testing I've run into problems with 4.04, and
had to revert to 3.30.

>BVRP/Avanquest just released version 4.36 to fix some synchronization
>issues. Unfortunately:
>
> * Live Update to 4.36 won't work from 4.21a when 4.21a was Live
> Updated from an earlier version -- Live Update to 4.36 only works
> from a standalone install of 4.21a
>
> * Like 4.21a, 4.36 doesn't recognize the V551 -- the phone must be
> installed manually.
>
> * Like 4.21a, 4.36 crashes a V551 and fails when trying to Restore
> the Phonebook from a backup.
>
>Owners of the V551 should stick with version 4.04

CORRECTION: Owners of the V551 should stick with version 3.30.

--
Best regards, FAQ FOR CINGULAR WIRELESS:
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>