i just spent two weeks trying to get verizon to waive my early
termination fees with no success. i spoke to five different cs reps,
each of whom promised to call me back but no one did. finally wrote a
letter and got a call from a place that said that they were the
"highest level" that i could complain to. they denied my request too,
without really listening to my problem.

my problem is that while verizon does provide service to the location
where i live, they do not provide service to the area where i spend a
lot of my recreation time. for the last five years the service rep at
the local store where i get my phones has "promised" me the the
extended service is "just a month or two away". while i now realize
that i never should have believed anything that verizon wireless would
say, i never the less thought that they would be reasonable and waive
the fees. i have to have coverage in the area i go to, and it is
especially important now that i am retiring and will spend more time
there.

what is the deal with waiving the early termination fees? is there
something that i am not seeing here? they will not even discuss it
and get quite wierd when i try to talk to them about it.

i will end my verizon service but i guess will have to pay the fees,
since i have to have coverage in that area so i can actually talk to
my family, who will be staying home for the most part.

i intend to get my moenys worth out of this by letting everyone that i
can know what a bunch of total worthless pos's verizon customer
service is, but anyone aware of any other options.

i am thinking of a small claims action. won't cost me much and will
make verizon come out here to defend themselves.