On Sat, 11 Nov 2006 12:32:30 GMT, "The Other Funk"
<bobbie@moondoggie.com> wrote:

>Finding the keyboard operational
> theguy@whatever.net entered:
>
>> i just spent two weeks trying to get verizon to waive my early
>> termination fees with no success. i spoke to five different cs reps,
>> each of whom promised to call me back but no one did. finally wrote a
>> letter and got a call from a place that said that they were the
>> "highest level" that i could complain to. they denied my request too,
>> without really listening to my problem.
>>
>> my problem is that while verizon does provide service to the location
>> where i live, they do not provide service to the area where i spend a
>> lot of my recreation time. for the last five years the service rep at
>> the local store where i get my phones has "promised" me the the
>> extended service is "just a month or two away". while i now realize
>> that i never should have believed anything that verizon wireless would
>> say, i never the less thought that they would be reasonable and waive
>> the fees. i have to have coverage in the area i go to, and it is
>> especially important now that i am retiring and will spend more time
>> there.
>>
>> what is the deal with waiving the early termination fees? is there
>> something that i am not seeing here? they will not even discuss it
>> and get quite wierd when i try to talk to them about it.
>>
>> i will end my verizon service but i guess will have to pay the fees,
>> since i have to have coverage in that area so i can actually talk to
>> my family, who will be staying home for the most part.
>>
>> i intend to get my moenys worth out of this by letting everyone that i
>> can know what a bunch of total worthless pos's verizon customer
>> service is, but anyone aware of any other options.
>>
>> i am thinking of a small claims action. won't cost me much and will
>> make verizon come out here to defend themselves.
>
>While I won't argue that CS is bad to put it mildly, you seem to have backed
>yourself into a corner. Your user agreement clearly states the ETF and the
>15 day trial period.
>Not having service where you are going to spend a great deal of time does
>make Verizon a poor choice.

agreed. it was my bad.

>Good luck with getting the ETF dropped. You may have better luck trying to
>get it prorated though.
>BTW, the guys in the Verizon stores do not plan or install cell cites. I
>wouldn't believe anything they say about service.

yeah, i know that now.


>Bob
>
>
>--?
>--?
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