On Sat, 11 Nov 2006 01:33:25 GMT, theguy@whatever.net wrote:

>i just spent two weeks trying to get verizon to waive my early
>termination fees with no success. i spoke to five different cs reps,
>each of whom promised to call me back but no one did. finally wrote a
>letter and got a call from a place that said that they were the
>"highest level" that i could complain to. they denied my request too,
>without really listening to my problem.
>
>my problem is that while verizon does provide service to the location
>where i live, they do not provide service to the area where i spend a
>lot of my recreation time. for the last five years the service rep at
>the local store where i get my phones has "promised" me the the
>extended service is "just a month or two away". while i now realize
>that i never should have believed anything that verizon wireless would
>say, i never the less thought that they would be reasonable and waive
>the fees. i have to have coverage in the area i go to, and it is
>especially important now that i am retiring and will spend more time
>there.
>
>what is the deal with waiving the early termination fees? is there
>something that i am not seeing here? they will not even discuss it
>and get quite wierd when i try to talk to them about it.

unfortunately, for you, a little something called a contract is in the
way. don't expect good will from vzw or any other wireless company
for that matter. there are more than enough customers to go around.

>i will end my verizon service but i guess will have to pay the fees,
>since i have to have coverage in that area so i can actually talk to
>my family, who will be staying home for the most part.

i'm surprised that you don't have any wireless service there. we've
traveled most of the country with our vzw phones and i can't recall
anywhere, except some of the mountain valleys, where we didn't have
service. and in those valleys it wasn't a question of service being
available so much as it was an issue of not being able to 'see' a
tower.
>
>i intend to get my moenys worth out of this by letting everyone that i
>can know what a bunch of total worthless pos's verizon customer
>service is, but anyone aware of any other options.
>
>i am thinking of a small claims action. won't cost me much and will
>make verizon come out here to defend themselves.

73,
rich, n9dko