First off, I don't work for Verizon in any capacity. I've had problems with
them before, but in almost all cases I've been able to solve them using a
combination of "hit and run" (hang up and call back, get a different rep)
and a little social engineering.

Presuming you've been patient and reasonable, and tried the above, I still
can't see where your problem (and I DO RECOGNIZE YOUR PROBLEM) places fault
on Customer Service. As we all know, VZW has some very strict CS policies,
giving CS reps only a certain amount of leeway. If you have a beef with VZW
company policy in this regard, I'm with you there.

Of course, since you're with them for five years, as stated in another post,
you appear to have renewed your contract with them based on promises by CS.
They may have deliberately misled you, or given you bad information based on
what THEY were told, but in any case, the poor service during your first
contract should have raised a huge red flag in regard to choosing your
service provider for the NEXT three years.

I know it's hindsight, but if the store clerk told you Extended Service was
only "a month or two away", why wouldn't you let your contract expire and go
"month to month" (they're really good about this----you risk nothing) until
they made good on the service? Had you done that, you'd be enjoying better
coverage from another provider today, instead of contemplating an annoying
and time-consuming legal action which, if you're VERY lucky, might get you
$175 for all your time and aggravation.

I'd be quite surprised if VZW's fine print in regard to coverage holes isn't
pretty ironclad.

Good Luck in your quest.



Dean


<theguy@whatever.net> wrote in message
news:5g9al2lkjihdjeajttj33d2h39u85s2cn3@4ax.com...
>i just spent two weeks trying to get verizon to waive my early
> termination fees with no success. i spoke to five different cs reps,
> each of whom promised to call me back but no one did. finally wrote a
> letter and got a call from a place that said that they were the
> "highest level" that i could complain to. they denied my request too,
> without really listening to my problem.
>
> my problem is that while verizon does provide service to the location
> where i live, they do not provide service to the area where i spend a
> lot of my recreation time. for the last five years the service rep at
> the local store where i get my phones has "promised" me the the
> extended service is "just a month or two away". while i now realize
> that i never should have believed anything that verizon wireless would
> say, i never the less thought that they would be reasonable and waive
> the fees. i have to have coverage in the area i go to, and it is
> especially important now that i am retiring and will spend more time
> there.
>
> what is the deal with waiving the early termination fees? is there
> something that i am not seeing here? they will not even discuss it
> and get quite wierd when i try to talk to them about it.
>
> i will end my verizon service but i guess will have to pay the fees,
> since i have to have coverage in that area so i can actually talk to
> my family, who will be staying home for the most part.
>
> i intend to get my moenys worth out of this by letting everyone that i
> can know what a bunch of total worthless pos's verizon customer
> service is, but anyone aware of any other options.
>
> i am thinking of a small claims action. won't cost me much and will
> make verizon come out here to defend themselves.