I'm with you. Customer service is gone at Verizon. They couldn't care
less about how you are treated. The cell phone scam industry is alive
and well. The only way to hold the accountable is to let them take you
to court for the money or better yet go to small claims court yourself.
Make it painful for them to do business like this.



theguy@whatever.net wrote:
> i just spent two weeks trying to get verizon to waive my early
> termination fees with no success. i spoke to five different cs reps,
> each of whom promised to call me back but no one did. finally wrote a
> letter and got a call from a place that said that they were the
> "highest level" that i could complain to. they denied my request too,
> without really listening to my problem.
>
> my problem is that while verizon does provide service to the location
> where i live, they do not provide service to the area where i spend a
> lot of my recreation time. for the last five years the service rep at
> the local store where i get my phones has "promised" me the the
> extended service is "just a month or two away". while i now realize
> that i never should have believed anything that verizon wireless would
> say, i never the less thought that they would be reasonable and waive
> the fees. i have to have coverage in the area i go to, and it is
> especially important now that i am retiring and will spend more time
> there.
>
> what is the deal with waiving the early termination fees? is there
> something that i am not seeing here? they will not even discuss it
> and get quite wierd when i try to talk to them about it.
>
> i will end my verizon service but i guess will have to pay the fees,
> since i have to have coverage in that area so i can actually talk to
> my family, who will be staying home for the most part.
>
> i intend to get my moenys worth out of this by letting everyone that i
> can know what a bunch of total worthless pos's verizon customer
> service is, but anyone aware of any other options.
>
> i am thinking of a small claims action. won't cost me much and will
> make verizon come out here to defend themselves.