Isis wrote:
> I had contracts with both these companies and have been
> struggling to get them to issue the promised cashbacks
> following sending in the required documentation -
> Phiones2UDirect simply did not answer emails and MobileRainbow
> just send back emails promising payment within 10 days - but
> doing so again and again to any challenge - the politest
> emails I think I have ever received even when I was
> threatening quite drastic actions, but, no money !
>
> Anyhow I got thoroughly fed up with all this and after reading
> the forums in http://www.moneysavingexpert.com/ that several
> people had succesfully extracted payment through the small
> claims court actions (or threats of same) I decided to go this
> route myself.
>
> A little research suggested sending a registered 'Letter
> Before Action' to warn of the intention to sue - I sent
> Phones2UDirect a copy by post and a copy by email - they paid
> the required sum into my account yesterday - MobileRainbow
> were emailed a copy and I was going to send a postal copy
> registered today but checking my account revealed a payment
> was recieved this morning !
>
> I have to say that I am very surprised !
>
> Cashback promotions are just a game really and I have always
> appreciated that they rely on many people not claiming their
> money for one reason or another to work - I am on my 3rd year
> of completely free contracts, my partner likewise - I think
> that now I have found what seems to be a workable method I
> shall not be chasing either company by email in future bit
> will issue the LBA immediately the payment is overdue. I am
> also now in the fortunate position of having done the legwork
> of producing the letters required - they just need the dates
> changing for future use.
>
> I hope I am not being overly complacent - we shall see.
>
> Hope all of you with similar cashback problems will take heart
> and maybe try the LBA, Small Claims Court route.
>
> Good Luck and thanks to all the people who put together the
> cashback lists available especially Reestit Mutton.
>
> Regards and Best Wishes to All

Similar story here (fingers crossed!). I e-mailed P2U on Saturday
making clear that if I didn't hear back by the 15th (yesterday) I would
issue them with a 'Letter Before Action' and then proceed to issue court
proceedings (so I guess I effectively sent them a LBLBA!) - they phoned
me today and said a cheque would be in the post for my first two
cashback claims (still one to go in a couple of months). Hopefully it
should soon arrive but depressing that it required the threat of legal
action to bring it about.

Alan