Alan J Robertson
<ajr@nnnnooooosppaam.alanjrobertson.taanyway.co.uk > wrote in
news:CdqdnW3pyed5cMHYnZ2dnUVZ8sKdnZ2d@pipex.net:

> Isis wrote:
>> I had contracts with both these companies and have been
>> struggling to get them to issue the promised cashbacks
>> following sending in the required documentation -
>> Phiones2UDirect simply did not answer emails and
MobileRainbow
>> just send back emails promising payment within 10 days -
but
>> doing so again and again to any challenge - the politest
>> emails I think I have ever received even when I was
>> threatening quite drastic actions, but, no money !
>>
>> Anyhow I got thoroughly fed up with all this and after
reading
>> the forums in http://www.moneysavingexpert.com/ that
several
>> people had succesfully extracted payment through the small
>> claims court actions (or threats of same) I decided to go
this
>> route myself.
>>
>> A little research suggested sending a registered 'Letter
>> Before Action' to warn of the intention to sue - I sent
>> Phones2UDirect a copy by post and a copy by email - they
paid
>> the required sum into my account yesterday - MobileRainbow
>> were emailed a copy and I was going to send a postal copy
>> registered today but checking my account revealed a payment
>> was recieved this morning !
>>
>> I have to say that I am very surprised !
>>
>> Cashback promotions are just a game really and I have
always
>> appreciated that they rely on many people not claiming
their
>> money for one reason or another to work - I am on my 3rd
year
>> of completely free contracts, my partner likewise - I think
>> that now I have found what seems to be a workable method I
>> shall not be chasing either company by email in future bit
>> will issue the LBA immediately the payment is overdue. I am
>> also now in the fortunate position of having done the
legwork
>> of producing the letters required - they just need the
dates
>> changing for future use.
>>
>> I hope I am not being overly complacent - we shall see.
>>
>> Hope all of you with similar cashback problems will take
heart
>> and maybe try the LBA, Small Claims Court route.
>>
>> Good Luck and thanks to all the people who put together the
>> cashback lists available especially Reestit Mutton.
>>
>> Regards and Best Wishes to All
>
> Similar story here (fingers crossed!). I e-mailed P2U on
Saturday
> making clear that if I didn't hear back by the 15th
(yesterday) I would
> issue them with a 'Letter Before Action' and then proceed to
issue court
> proceedings (so I guess I effectively sent them a LBLBA!) -
they phoned
> me today and said a cheque would be in the post for my first
two
> cashback claims (still one to go in a couple of months).
Hopefully it
> should soon arrive but depressing that it required the
threat of legal
> action to bring it about.
>
> Alan
>


Only my personal opinion, but maybe this is really what it is
reasonable to expect ? I am not saying that people should not
stick to their contracts with each other or that companies
that break their agreements but I think we have to face the
fact thqat this is a game - if this were the business model
for all phone sales it simply would not work - we, careful
(mean !) people want to take advantage of a free phone and
some of us are prepared to stick the course longer thatn
others - the whole scheme only hangs together if some people
fail !

As I say I have now adjusted my attitude - I am not going to
get mad or frustrated but I am prepared to put the minimal
amount of work in to achieving my goal - getting the money out
of them !

I will in future move direct to the LBA 3 days after the money
should have been in my account and I will issue proceedings 7
days after the LBA if I get no joy. I am not expecting any
real further trouble, but I will let you all know how I get
on.

Regards and Good Luck