On Saturday (Nov 18) my features on my phone had been changed without my
knowledge. Three of four phones on my family plan had an old Media Works
bundle that included 1500 SMS 200 MMS & unlimited Media Net, all for $19.99.
I have never went more than about 20 MB on my unlimited on one line and far
less on all others. On Saturday the Media Works was cancelled and put back
under the new Media Works plan. Now I am limited to 1000 messages (SMS or
MMS) and 5 MB of media net. After several hours on the phone, Cingular has
told me that the old plan has been deleted from their system and all
customers are experiencing this. The CSRs that I had dealt with were all
nice and helpful. In fact they were so helpful I ended up obtaining two $50
credits to my account, a Motorola SLVR L7 (with car charger) for $65 (no
upgrade or extended contract), and Media Max 1000 (includes 1000 messages &
unlimited media net <cost$29.99>) and a $30 reoccurring monthly credit to
offset the price difference. All in all, this is not too bad but I have lost
700 messages. I always have had great support, although not very
knowledgeable, from customer service and I am happy with their service.
So my question is, has anybody else having this bundle experienced a change
without their knowledge?