"Richard Parkin" <a@b.com> wrote in message
news:M-mdnVMUiOKtUPzYRVnygQ@bt.com...
>
> "Mark Hewitt" <nomail@here.com> wrote in message
> news:1164036449.2911@ucsnew2.ncl.ac.uk...
>> I've had my N73 for about three weeks now and at the weekend the end has
>> fallen off the joystick, meaning that there is only the little plastic
>> spike remaining, needless to say this is not ideal, and I don't have the
>> bit that fell off.
>>
>> Is there a way to get this fixed? I bought it from O2 online. I'm wary of
>> sending it away for repair, firstly because I've only had it for a few
>> weeks and it shouldn't break already, and I know when they are sent for
>> repair they quite often replace them with refurbished models, which given
>> my phone is only three weeks old is likely to be much older than my phone
>> which I spent a lot of money to buy from new.
>
> My K750i suffered a similar fate after about 3 days - joystick just
> stopped working! I went into a random O2 shop and they gave me another
> (new) one.

I went into the O2 shop on Northumberland St, Newcastle, and they were less
than helpful. They basically said "you've damaged it, it's your fault, so
**** off" (I paraphrase a little).

They said if I wasn't happy with it I could call customer services, I did,
and they are going to send a courier out with a new N73 for me tomorrow and
do a doorstep swap.