..
"John Navas" <spamfilter0@navasgroup.com> wrote in message
news:6cb7m2d1r1q0thgh492c3nmknup1dkkkft@4ax.com...
> On Tue, 21 Nov 2006 04:30:54 -0600, "JAW" <jawolife@nospamhotmail.com>
> wrote in <ejukh80ipk@enews1.newsguy.com>:
>
>>On Saturday (Nov 18) my features on my phone had been changed without my
>>knowledge. Three of four phones on my family plan had an old Media Works
>>bundle that included 1500 SMS 200 MMS & unlimited Media Net, all for
>>$19.99.
>
> That's what I have. It was called MEdia Works Unlimited, although that
> term was later reused for a different package, so you really need to
> specify the feature code(s). Unfortunately, the Cingular website now
> just shows "MEdia Works" under Rate Plan & Features, not the actual
> feature code(s). So instead, go to Current Usage page. For the old
> MEdia Works Unlimited, it will say:
>
> Data Usage
>
> A summary of your data usage.
>
> USAGE TYPE INCLUDED ...
>
> Text/IM Messaging 1500 ...
> SMS MEDIA BASIC ALL1 1500MSGS $0.03ADDL/$0.2 INTL
>
> Multimedia Messaging 200 ...
> MMS ALL2 200MSGS $0.20ADDL
>
> Internet/MEdia Net* Unlimited ...
> GPRS MEDIAWRKS ALL1 UNLIMITED
>
>>I have never went more than about 20 MB on my unlimited on one line and
>>far
>>less on all others. On Saturday the Media Works was cancelled and put back
>>under the new Media Works plan. Now I am limited to 1000 messages (SMS or
>>MMS) and 5 MB of media net. After several hours on the phone, Cingular has
>>told me that the old plan has been deleted from their system and all
>>customers are experiencing this. The CSRs that I had dealt with were all
>>nice and helpful. In fact they were so helpful I ended up obtaining two
>>$50
>>credits to my account, a Motorola SLVR L7 (with car charger) for $65 (no
>>upgrade or extended contract), and Media Max 1000 (includes 1000 messages
>>&
>>unlimited media net <cost$29.99>) and a $30 reoccurring monthly credit to
>>offset the price difference. All in all, this is not too bad but I have
>>lost
>>700 messages. I always have had great support, although not very
>>knowledgeable, from customer service and I am happy with their service.
>>So my question is, has anybody else having this bundle experienced a
>>change
>>without their knowledge?
>
> That's happened twice to me in the past. Both times I got the old
> package back, but only by escalating to the "Office of the President".
>
> As evidenced by the above, I'm still currently on the old MEdia Works
> Unlimited.
>
> --
> Best regards, FAQ FOR CINGULAR WIRELESS:
> John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

I thought that I had read in previous posting that you had this same
feature. I am quite aware of how it takes persistence and patience to
retrieve this old feature. and I also know the coding is deferent. I was
hoping you would post a reply relating to still having this feature and if
you did not then I was hoping to warn you of the change. I guess it's time
to make another phone call to see if I can obtain this package back. I, like
Cingular, keep computer based notes on our conversations so that I too can
refer to previous dates and situations while on the phone. This same
unexpected drop happened to me on January 30th and it took getting to the
"Customer Resolutions Department" (if one really exists) to get the feature
back. Thanks for you input John.