"Charlie Mitchell" <jm2@charleem.co.uk> wrote in message
news:45687844$0$17469$a15e20c9@news.newsgroupdirec t.com...
> DervMan wrote:
>> Can anybody help?
>>
>> I have an unlocked BlackBerry 8700C, given to me in the summer by my
>> American father-in-law - as a sealed package. In short the sound quality
>> of the BlackBerry is substandard so I'm selling the device.
>>
>> Now the chap buying the BlackBerry has tried to get it hooked up with
>> Vodafone's BlackBerry email service, but they tell him the device already
>> has an account.
>>
>> That's got me. New, sealed to me, I've never used it with a BlackBerry
>> email account. Cingular don't have a record of it, BlackBerry refer me
>> to Cingular and I use Virgin Mobile myself, if they have a BlackBerry
>> service I've never used it. Vodafone tell me that the device has a
>> "business email account" attached to it...
>>
>> So is there an easy way to find out where this account is from and how to
>> remove it so that the BlackBerry can be used with the service?
>>
>
> Who does it already have an account with?

I don't know. That's just it, I've not set the device up for a wireless
account (that I'm aware of), merely synchronised the device with a notebook
computer and used it for calls and SMS.

> If it already has an account with vodafone then the chances
> are that he's tried registering it already and messed it up
> or it's failed for whatever reason (pc crash/browser crash)
> any number of reasons.

Hmm. I've tapped the device PIN into Cingular and Vodafone's service and
both report that there is no registered PIN.

> Tell him to find out where the account is, if the account
> is with vodafone, tell him to call them back, if he's using
> it on a consumer account, he may need to ask for it to be
> assigned and for an "expert" or someone from "tmti" to call
> him back. All vodafone need to do is delete the account
> completely from their systems, and then he'll be able to
> start again.

Gotcha. But we don't know where the account it... it's not in the two
likely suspects...

> Make sure he's trying to register the account properly at
> www.mobileemail.vodafone.net, if all of this fails, then
> vodafone need to speak to RIM on his behalf and ask them
> to remove all registration as it's obviously a mistake.

That may be the best bet...

> This may take a day or so if it needs to go that far.
>
> HTH



--
The DervMan
www.dervman.com