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Old 12-06-2006, 04:03 AM
SMS
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Default Re: Consumer Reports survey on Customer Service

karlkrandall@sbcglobal.net wrote:
> On Tue, 05 Dec 2006 17:46:13 -0800, SMS <scharf.steven@geemail.com>
> wrote:
>
>> Maybe so, but Sprint is still hemorrhaging customers with their high
>> churn and fewer additions. Poor handset selection is one reason for
>> their troubles.

>
>
> That and ALWAYS worst rated Customer Service. JD Power, Yankee Group
> and Consumer Reports all agree.
>
> Being stuck with the inferior 1900 MHZ doesnt help SprintPCS either.


They knew going in to the wireless business that they were at a
disadvantage. They had a lot of good years at 1900 MHz.

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